Local Organisations

eDreams consumers caught in a subscription nightmare

Online travel agency eDreams says it helps people find the best deals on flights and holidays, but after in reality, it’s delivering a subscription trap nightmare.

REPper: Building Europe’s repair culture

As the Repair Directive moves into national legislation, Euroconsumers’ roundtable explored how prepared European countries are to build a truly repair‑friendly market and cult

Europe’s competitive circular future must put consumers first

The EU Circular Economy Act aims to build a world leading circular system by 2030 - here’s why consumers will determine whether it succeeds

Energy price shocks are back: Middle East turmoil shows why EU must embrace...

Car makers switch lanes to software-driven obsolescence

Time-limited software for car owners suggests auto sector is the latest to employ software-driven obsolescence that costs consumers.

CICLE-X: making the complaints system faster, stronger and easier for consu...

CICLE-X: making the complaints system faster, stronger and easier for consumers.

Air Passenger Rights Regulation on final approach as consumers hope for a s...

With turbulence ahead of the Council meeting, EU ministers prepare to negotiate the revision of air passenger rights, and protections on delay compensation, hand luggage, and famil

Fair fares? Italy’s Trenitalia uses dynamic ticketing prices for rail pas...

Dynamic pricing is being used to set ticket prices for travellers on some of Italy’s high-speed rail routes.

Fighting online fraud is a strategic economic priority for Europe

Defeating fraud goes beyond consumer protection, it is integral to Europe’s economic resilience and competitiveness.

Greenwashing is driving consumers away from sustainable finance investments

Research from Euroconsumers’ survey team shows consumers want sustainable finance that delivers value without the greenwash.

Young digital consumers want to be heard: we must start listening

Euroconsumers latest work ensures the views of young internet users are part of the policy debates that will decide their future digital experiences

Christmas sparkle: keep unsafe fairy lights off the tree!

Euroconsumers member Testachats/Testaankoop flags safety concerns in some Christmas lights

Powering up Europe: the energy grids package must deliver for consumers

After the Iberian blackout, Euroconsumers, OCU and DECO PROteste want an Energy Grids Package that delivers a resilient, interconnected system that consumers can rely on.

OCU Donación: a new social justice programme to transform lives and societ...

Euroconsumers Spanish member OCU launches a new social initiative funded by public donations

Black Friday 2025: a guide to quality deals without discount drama

Armed with insights on shoppers’ intentions, Euroconsumers empowers consumers with advice on getting the best from Black Friday.

Digitalizzati Italia: growing consumers' digital skills and confidence

Euroconsumers member Altroconsumo leads a new project to empower Italian consumers with the confidence to thrive online.

Euroconsumers Polska: going beyond GDP to turn consumer power into Polandâ€...

Euroconsumers is excited to announce the opening of Euroconsumers Polska – and the beginning of a new opportunity to build a market that truly serves consumers.

The economics of online reviews: New analysis of the impact on business per...

Euroconsumers innovative new report combines consumer research and economic modelling to uncover the economic value of online reviews.

Systemic failures in product compliance on TEMU and Shein

Random product testing finds widespread and alarming failures in children’s products, home electronics and jewellery - from choking hazards to fire risk and toxic metals.

Euroconsumers calls out Viagogo for violating Digital Services Act

Euroconsumers demands enforcement action over major breaches of the Digital Services Act by the world’s largest secondary ticketing marketplace as part of a broader campaign to r...

International Repair Day: Euroconsumers members celebrate the power of repa...

Euroconsumers’ members are part of the REPper project and the 2025 Repair Festival - both are helping to grow a new way of thinking about repair and reuse.

World Food Day 2025: Europe can supersize homegrown innovation in novel foo...

Euroconsumers explains why Europe should seize the competitive opportunity of novel foods and proteins to help create a food-secure future.

Designing a digital world for minors: 10 take-aways you need to know

Online safety, wellbeing and digital rights of teenagers is a major policy focus. Euroconsumers went directly to 12 - 17 year olds across Europe to find out what they really think.

Priced out of the beautiful game? FIFA’s dynamic pricing kicks off

Today, millions of football fans who applied for FIFA World Cup tickets will find out if they can buy tickets in a tournament that plans to use dynamic pricing to allocate some ti

Free, safe and simple: What consumers want from the digital euro

New consumer research says reliability, security and ease of use will be key to the success of a digital euro

Unfair dynamic prices and hidden fees: Euroconsumers call on the authoritie...

Euroconsumers' organisations OCU and Testachats/Testaankoop have issued formal complaints to consumer protection authorities over Ticketmaster’s ticketing practices for Bad Bunny

Testachats and Altroconsumo raise concerns on harmful TFA chemical in drink...

Euroconsumers members lead calls to close the standards gap for monitoring TFA in drinking water as tests find high levels of the potentially substance in bottled, tap and public w

Citroën’s airbag crisis: Italian drivers can join class action over dang...

As Italian Citroën owners impacted by faulty Takata airbags get the okay to claim compensation, Euroconsumers calls for equal redress rights for everyone affected.

Don’t let your rights fly away: Air passenger rights regulation set to sl...

Proposed Air Passenger Rights Regulation could make it harder for passengers to get the support, assistance and compensation needed when delays and cancellations hit.

EU passenger rights reform must stamp out arbitrary hand luggage fees

The case for free hand luggage is clear, now it’s time for watertight passenger rights legislation to stamp out these arbitrary charges.

Re-act pilot tests how to make collective redress for digital rights real

Re-act, led by Euroconsumers’ member Altroconsumo, is on a mission to restore fairness in the digital economy by testing innovative routes to secure justice and compensation for

Euroconsumers advice empowers people to save water as drought season kicks ...

Water is a precious, even scarce, resource and as the weather heats up, it is even more in demand. Low or no cost changes can empower consumers to play their part in saving water a...

Euroconsumers calls out Microsoft for planned obsolescence as it limits sec...

Microsoft should support Windows 10 for longer to stop piles of e-waste and forcing consumers to upgrade before they need to

Sunscreen tests show good results just as Gen-Z rejects protection for #tan...

As Euroconsumers’ organisations publish their annual sunscreen quality check, a worrying amount of influencers are encouraging unsafe tanning

Form fraud is rife on booking.com: Your scam stories can help to stop crimi...

If you’ve experienced a scam or fraud on popular holiday booking platforms booking.com, Testachats/Testaankoop wants to hear from you.

Common Agricultural Policy: Major overhaul must empower and represent consu...

A new survey of consumers in eight EU countries shows the future Common Agricultural Policy must better reflect consumer expectations about food, farming and affordability.

HORIS One Stop Shops: Empowering homeowners to choose the best energy retro...

HORIS online One Stop Shops are taking the hard work out of choosing low carbon, sustainable home energy renovations.

Tariffs add to consumers’ financial fears

Euroconsumers took the consumer temperature on household finances and upcoming tariffs and found widespread worries

Global Anti Scam Summit: Urgent action needed to support scam victims for t...

Euroconsumers, UK Home Office and Global Anti Scams Alliance co-host the biggest ever Global Anti Scam Summit next week in London and keep the focus firmly on victim impact.

World Consumer Rights Day: What sustainable choices are consumers making an...

On World Consumers Rights Day 2025 we ask what’s working and what’s holding back sustainability in consumer decision-making.

The REPper project is showing what it takes to grow a repair mindset

As part of the REPper project, Altroconsumo, OCU and DECOProteste are taking action to make repair the preferred option for people if their products break down too soon.

Sustainable consumption and production: are we ready for change?

Resetting our production and consumption systems is key to achieving a sustainable economy. But are we ready to make the changes needed in the next five years of the Commission?
Read More

The AI generations: from now to next

The Euroconsumers Forum showed how people are using Generative AI, and how the next generation of AI leaders is being built from the bottom up.

Fake news defence must not cede to global power shift

Fake news can lead to consumer detriment, erode trust and democracy. A year on since Digital Services Act adoption, upholding and enforcing its provisions on disinformation has nev...

The full story of DeepSeek: how Euroconsumers is driving action for consume...

DeepSeek’s GenAI tech works fast but so do Euroconsumers and its members who took swift action on a lack of security and protection for consumers’ data

Compliance Services project launches training on new eco-labels for industr...

The Compliance Services project launches two webinars in February to bring manufacturers and retailers up to speed with new eco-label changes.

Euroconsumers’ scrutiny of Stellantis continues as its new AdBlue compens...

Euroconsumers members played a pivotal role in getting compensation for consumers wrongly charged for replacing their faulty AdBlue tanks. We’ll keep a close eye on Stellantis’...

EPREL Services: bringing product energy information to life

Euroconsumers members OCU, Altroconsumo, Testachats and DecoProteste are part of the EPREL services project, a new network making energy efficiency product information work harder

Unsafe Carbon Monoxide detectors on sale: new product safety rules have com...

OCU’s tests find 8 out of 9 carbon monoxide detectors readily available for sale online are not safe, the new General Product Safety Regulation (GPSR) has a lot to put right.

Urgent back up needed: introduce national fraud hotlines for scam victims

Scams are surging, but almost half of us aren’t clear on how to report them or get support. We think central national fraud hotlines will help.

Ryanair: it's time to clear the air on hidden fees

Ryanair reimburses Italian passengers for unfair check-in costs - but when will these alleged stealth charges end for Ryanair travelers in other Euroconsumers countries too?

End the endless ticketing add-ons

Consumers booking a show for the festive season or buying tickets as a Christmas gift will pay an average of 11% more in online booking fees. OCU wants this abusive practice to end

Is dynamic pricing legal? Definitely. Maybe.

Oasis have made dynamic pricing famous, annoying their fans and pushing the practice higher up policy makers’ agendas. As Black Friday approaches, consumers face even more price ...

Euroconsumers celebrates as OCU wins big with a €179 Million fine from Sp...

Victory for passengers! After a complaint made by Euroconsumers’ member OCU, The Spanish Consumer Authority just handed Ryanair, EasyJet, Vueling, Norwegian, and Volotea a massiv...

Heat pump roll out needs a rapid restart

Heat pump uptake is stalling. Euroconsumers members are part of the CLEAR-HP project which wants to make the heat pump choice an easy and affordable one.

OCU fights to ease the olive oil price surge

The price of olive oil in Spain is finally dropping. After OCU’s success in getting VAT cut, it now wants more action to bring down the cost of other basic foods.

People vs fake news: consumers lack agency to join the fake news battle

Euroconsumers new survey finds 78% of consumers are worried about fake news but have few routes to take action. 

Estamos Contigo: OCU helps those affected by the devastating floods in Spai...

We are with you. As the DANA weather system threatens to bring more chaos to southern Spain. Euroconsumers Spanish member OCU says "we are with you" and does what it does best - ad...

New consumer commissioner has the chance to fix problems for children onlin...

Risks to children in the digital era are nothing new, can the new Consumer Commissioner put them right and make a fun, safe and fair online environment for them?

Data empowerment victory: X stops raiding consumers’ information to train...

X is the latest platform to stop training generative AI models on consumers’ data, ordered by data authorities and backed by a complaint from Euroconsumers.

Online scams: caring for consumers when the worst happens

Euroconsumers co-hosted the 2024 Global Anti Scams Summit and calls for better aftercare for consumer victims of online scams

FTI bankruptcy exposes loopholes in Package Travel Directive that let consu...

The collapse of travel firm FTI left some consumers out of pocket and revisions of the Package Travel Directive must put this right.

Not without my hand luggage: we fight to end airline’s illegal hand lugga...

Euroconsumers’ ‘Not Without My Hand Luggage’ campaign demands that airlines immediately stop charging for hand luggage and refund consumers who’ve been unfairly and illegal

New EU parliament must prioritize cost of living

Euroconsumers Consumer Affordability Barometer 2024 has a loud, clear message for the EU - make our lives more affordable.

Euroconsumers members say stop to Meta’s Generative AI training data grab

Euroconsumers’ members Testachats and OCU say Meta's new privacy policy which will use vast amounts of consumer data to train their Generative AI systems breaks EU law

Gen Z voters: EU superfans or stuck on the sidelines?

Our new survey finds young voters are more positive about the EU but aren’t convinced it can tackle their worries about climate, conflicts and costs of living.

Euroconsumers' Temu safety tests underpin importance of major new DSA compl...

Temu has not just ramped up the speed of online shopping but the volume of unsafe products. Safety tests by Euroconsumers members are supporting a major new DSA complaint to Europe

Epic Games should play fair for all children

Epic Games has been fined by the Dutch authorities for unfair pressure selling to children in its Fortnite game, they've changed their game in the Netherlands but why not in other

My gaming device is mine: but Xbox and Playstation want to control your con...

The big console makers are limiting consumers’ use of accessories in the name of ‘security’. Are they right to do so? Euroconsumers has made an analysis and wants Microsoft a...

Over a third of facial sunscreen SPF ratings don’t match what’s in the ...

Euroconsumers member testing finds 38% of facial sunscreens don't offer the protection advertised on the label

Consumers want higher animal welfare standards from producer to plate

New survey shows consumers want better welfare standards for farmed animals

CLEAR-X: bringing collective purchasing for sustainable energy solutions to...

A new collective purchasing scheme for home sustainable energy technology shows consumers can be an active part of Europe’s energy transition

Lab-grown meat: EU climate targets cannot afford the luxury of a ban on inn...

Although untested at scale, lab-grown or cultivated meat could be part of the plan to reduce emissions from meat production, it's too soon to close it off as an option.  

Chilling energy prices: how are EU consumers faring this winter?

Energy bills are no longer skyrocketing, but they remain high across Europe. Can new rules protect consumers, or do energy transition targets and turbulence in the Middle East make...

No time to waste: we need a sustainable packaging transformation

A new project from Altroconsumo will boost consumer involvement in building a low-waste, high-reuse packaging system

Game, set, what’s the catch? Gaming, mental health and sustainability

Euroconsumers new survey of gamers in Spain, Italy, Portugal and Belgium tells us gaming is not just fun, but has tentacles that reach all the way into the challenges of mental hea...

Euroconsumers Forum: charting a path in a world of complexity

Read our take on the speakers, presentations and key learning from the Euroconsumers Forum 2023.

BeXt event recap - is the future of the Green Deal safe?

Last week, Euroconsumers BeXt panelists were asked the big question for the European Parliament and Belgian 2024 elections: To be green or not to be green?

BeXt awards 2023: Celebrating companies who improve the market

Find out the brands the winners of the BeXt 2023 awards for their eco-friendly, value for money, reliable and innovative products .

Ten ways Euroconsumers empowers consumers to stay online scam savvy

At the Global Anti Scam Summit, Euroconsumers shares the diverse tools and channels members use to empower consumers and fight online scams.

Euroconsumers and Deco Proteste to host Global Anti Scams Summit

This month, Euroconsumers and its Portuguese member Deco Proteste will host the fourth annual Global Anti Scams Summit on the 18-19 October in Lisbon organized by the Global Anti S

Euroconsumers’ Deco Proteste leading a green home renovation revolution

The new Home Renovation Integrated Services (HORIS) consortium led by Euroconsumers’ Portuguese member Deco Proteste will make it easier for consumers to boost the renovation rev

2023 BEXT awards celebrate brands rising to the sustainability challenge

The fifth edition of Euroconsumers’ BeXt awards will celebrate the brands that stand out on sustainability, value and reliability.

Euroconsumers waves off its CEO, as Ivo Mechels passes on the baton to Anto...

After dedicating 28 years to serving consumers, including a 7-year tenure as CEO at Euroconsumers, Ivo Mechels has decided to leave his position effective July 1st.

World Consumer Rights Day: Empower people, improve the market

Euroconsumers is excited to launch its brand update that captures our vision to ‘Empower people, improve the market’ on World Consumer Rights Day 2023.

Feliz Dia da Mulher! Celebrating the consumer power of women across Brazil

Euroconsumers’ Brazilian member Proteste marks International Women's Day with a celebration of the consumer power of women in Brazil

Euroconsumers becomes ambassador of the Rome Call for AI Ethics

Euroconsumers is proud to announce that it has joined the Rome Call for AI ethics as an ambassador. So doing, it joins the Pontifical Academy for Life, Microsoft, IBM, FAO and the

EU Digital COVID Certificate: searching for clarity in a complex patchwork ...

Are you confused about the rules in place for travelling across Europe this summer? Do you need to be vaccinated? When do you need to take a COVID test? What is planned for childre

EU Digital COVID Certificate: we will be able to travel again

Are you confused about the rules in place for travelling across Europe this summer? Do you need to be vaccinated? When do you need to take a COVID test? What is planned for childre

What is it like to drive an electric car across Europe? We have tested it f...

From December 2020 to January 2021 Euroconsumers’ member organisations started a long journey across their country roads driving electric cars. This project, funded by the Europe...

Ivo Mechels appointed to Google.org Impact Challenge on Climate expert pane...

Euroconsumers announces that CEO Ivo Mechels has been appointed to the Google.org Impact Challenge on Climate expert panel.

DECO PROTESTE announces its intention to create a Portugues National Sustai...

Data tracking in the context of the COVID-19 pandemic 

According to the latest reporting, Israel has recently joined China and Iran in announcing that they will begin to make use of state-level data tracking tools in order to monitor t

Data collaboratives and the COVID-19 pandemic: an interview with Alberto Al...

Alberto Alemanno is an academic, author and political activist. He is Professor of EU Law at HEC Paris and is a regular contributor to Bloomberg, Politico Europe and Le Monde, amon

Euroconsumers sits down with Professor Marco Scialdone

From consumer protection to aggregation: a new role for consumer organisati...

Marco Pierani answers 5 questions