Airlines have started slapping fees on reasonably sized hand baggage, the kind of small cabin case that fits in the overhead locker. Euroconsumers want this practice to stop and consumers to get back the money they’ve paid for a basic part of travel that they should have never been charged for.
Airlines have started slapping fees on reasonably sized hand baggage, the kind of small cabin case that fits in the overhead locker. Euroconsumers want this practice to stop and consumers to get back the money they’ve paid for a basic part of travel that they should have never been charged for. These charges are not just frustrating and unfair, they are prohibited by law. First of all, airlines are ignoring EU legislation that says the final price of a flight including all prices must be shown up front. Unclear information means consumers can face hidden fees which makes comparing airlines to get the best price very difficult.
Secondly, falsely presenting hand luggage as an optional extra to be paid for goes against a principle set in 2014 by the European Court of Justice. The ECJ’s ruling was never enforced, leaving open the door for the recent pricing tactics. However, it makes clear that hand baggage is not a supplementary, luxury item, but a necessary part of travel and that, within reasonable size and weight limits, should not be subject to a fee.
Euroconsumers’ ‘Not Without My Hand Luggage’ campaign demands that airlines immediately stop charging for hand luggage and refund consumers who’ve been unfairly and illegal
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Victory for passengers! After a complaint made by Euroconsumers’ member OCU, The Spanish Consumer Authority just handed Ryanair, EasyJet, Vueling, Norwegian, and Volotea a massiv...
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