When consumers’ rights are violated, Euroconsumers takes the stand. We intervene when there are clear and unacceptable violations of consumers’ rights, and where the companies involved are not willing to act responsibly.
We are leaders in the enforcement of consumer rights through the courts, taking the law and making sure it delivers for consumers.
Euroconsumers are grasping the momentum created by the new EU Representative Actions Directive to embed and grow on our early successes in co-ordinated, cross-border class actions.
We have already established a unique, centralized online platform that pulls in data from our national members to help pinpoint where private, collective actions can have the most impact. We will build up our network of legal experts with a presence in each of our member countries, a dedicated hub of lawyers committed to consumer justice.
DeepSeek’s GenAI tech works fast but so do Euroconsumers and its members who took swift action on a lack of security and protection for consumers’ data
Read More
Euroconsumers members played a pivotal role in getting compensation for consumers wrongly charged for replacing their faulty AdBlue tanks. We’ll keep a close eye on Stellantis’...
Read More
Ryanair reimburses Italian passengers for unfair check-in costs - but when will these alleged stealth charges end for Ryanair travelers in other Euroconsumers countries too?
Read More
Victory for passengers! After a complaint made by Euroconsumers’ member OCU, The Spanish Consumer Authority just handed Ryanair, EasyJet, Vueling, Norwegian, and Volotea a massiv...
Read More
Apple didn’t play fair. As a big tech player, Apple abused its power to impose up to 30% extra charges on non-Apple music streaming services like Spotify, Deezer, YouTube Music, ...
Read More
X is the latest platform to stop training generative AI models on consumers’ data, ordered by data authorities and backed by a complaint from Euroconsumers.
Read More
Euroconsumers’ members Testachats and OCU say Meta's new privacy policy which will use vast amounts of consumer data to train their Generative AI systems breaks EU law
Read More
Euroconsumers calls out tech giant.
Euroconsumers files complaint against Microsoft for misleading consumer information
Read More
As a new BEUC coordinated complaint shows the extent of airline greenwashing, Euroconsumers call on airlines to stop misleading green claims and redirect their energy and resources...
Read More
Netflix has been making waves by cracking down on the practice of password sharing among consumers worldwide since early 2023. This has raised practical implications, concerns, and...
Read More
Nintendo will offer lifetime warranty with free repair to combat the Joy-Con drift fault found in their Switch controllers after action by European consumer groups including Euroco...
Read More
Euroconsumers’ Spanish member OCU achieves a victory for consumers delayed by Ryanair after a five-year long legal battle. Now it’s time for Ryanair to pay up.
Read More
Volkswagen continues to disrespect the consumers it harmed through Dieselgate
September 2015: the Dieselgate scandal explodes as it becomes clear that the Volkswagen group has misled their customers for years by selling them cars that polluted way more NOx t
Read More
A Euroconsumers test identified a security flaw in the fingerprint sensor of the new Google Pixel 6a with an important impact on consumers’ privacy. Google must step up to fix it
Read More
Euroconsumers is pleased to announce that a settlement agreement has been reached with HP Inc over its “Dynamic Security” feature
Read More
Euroconsumers’ Spanish member OCU is taking its fight against Apple for deceptive business practices on behalf of 400,000 consumers to the next level as the case officially launc...
Read More
Euroconsumers’ member OCU has launched Spain’s largest ever class action on behalf of consumers overcharged by a cartel when they bought new cars.
Read More
As a leader in class actions, Euroconsumers know that collective consumer action works. Compensation gets to consumers quicker and time and resources are saved. And, as Euroconsume
Read More
Six years after the Volkswagen Dieselgate scandal broke, Euroconsumers is still fighting for consumer compensation across Europe. Find out our progress, our many actions, and how t
Read More
Euroconsumers and its members are asking HP Inc. to pay damages to consumers in Italy, Belgium, Spain, Portugal and Brazil for the failed compatibility of its printers with third-p
Read More
Euroconsumers and Test-Achats write to Sony
For almost a year now, Euroconsumers and its member organisations have mobilized to ask Apple to be accountable for the planned obsolescence of their iPhones. When consumers buy Ap
Read More
Nearly two years after Test Achats/Test Aankoop filed its class action lawsuit against Apple, oral arguments on the admissibility of the case take place.
Read More
Call for equal treatment on the heels of proposed $310 million settlement in the United States.
Online marketplaces have become the shopping venue of choice for European consumers. But despite the competitive prices, range of choice and convenient delivery, even renowned plat
Read More
The Italian Regional Administrative Court of Lazio has delivered an historical ruling: our data has value.
Read More
Early 2018: the Cambridge Analytica Scandal breaks lose as it was revealed that the data of millions of Facebook users was shared with a third party enabling him to profile consume
Read More